# Customer Support & Order Management

Industry: E-Commerce · A Herculean AI case study (representative scenario;
figures illustrate typical results modeled from industry benchmarks).

A growing e-commerce brand automated tier-1 customer support, order tracking, and return processing to handle 10x volume without adding headcount.

## Results

- **$1.2M** — Annual cost savings
- **64%** — Faster response times
- **82%** — Tier-1 auto-resolution rate
- **4.6★** — Support rating (from 2.1★)

## The challenge

Rapid growth pushed support ticket volume from 500 to 5,000 daily. Hiring and training agents couldn't keep pace, leading to 48-hour response times and a 2.1-star support rating that threatened customer retention.

## The solution

Herculean AI's teammate was integrated with the brand's e-commerce platform, payment processor, and shipping providers. It handles order status inquiries, processes returns and exchanges, resolves common billing issues, and escalates complex cases with full context to human agents.

## Agents used

Gmail, Vision, Coding Agent

> "Our support team went from drowning in tickets to proactively solving issues. Response times dropped 64% and our ratings completely turned around."
> — Director of Customer Experience, E-Commerce

## Contact

- Request a demo: https://calendly.com/herculean-ai/introduction
- Sales: sales@herculean.ai
- Site index for agents: https://herculean.ai/llms.txt
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