# Claims Processing Automation

Industry: Insurance · A Herculean AI case study (representative scenario;
figures illustrate typical results modeled from industry benchmarks).

A property insurance carrier automated the claims intake, documentation gathering, and initial assessment process, reducing average processing time from 18 days to 3.2 days.

## Results

- **18 → 3.2 days** — Processing time reduction
- **92%** — Documentation completion rate
- **67%** — Fewer customer follow-up calls
- **4.7/5** — Claimant satisfaction score

## The challenge

Claims adjusters manually collected documentation from policyholders, verified coverage details, coordinated with contractors for estimates, and compiled assessment reports. The 18-day average processing time drove customer complaints and regulatory scrutiny.

## The solution

Herculean AI's teammate handles initial claim intake, requests and organizes documentation from policyholders, verifies policy coverage, coordinates contractor estimates, and prepares preliminary assessment reports for adjuster review.

## Agents used

Gmail, Google Drive, Vision, Coding Agent

> "Our policyholders used to dread filing claims. Now they tell us the process is actually pleasant. That's a sentence I never thought I'd say in insurance."
> — Chief Operating Officer, Property Insurance

## Contact

- Request a demo: https://calendly.com/herculean-ai/introduction
- Sales: sales@herculean.ai
- Site index for agents: https://herculean.ai/llms.txt
- Any public page is also served as markdown: request it with `Accept: text/markdown`, or append `.md` (e.g. https://herculean.ai/index.md).