# Network Issue Resolution

Industry: Telecom · A Herculean AI case study (representative scenario;
figures illustrate typical results modeled from industry benchmarks).

A regional telecom provider automated first-line network troubleshooting and customer communication during outages, reducing support call volume by 64%.

## Results

- **64%** — Auto-resolution rate
- **45 → 8 min** — Average wait time
- **41%** — Fewer support calls
- **$890K** — Annual support cost reduction

## The challenge

Network issues generated thousands of simultaneous support tickets. Technicians were overwhelmed triaging problems that were often resolved by basic troubleshooting steps, while customers waited on hold for 45+ minutes during peak outages.

## The solution

Herculean AI's teammate monitors network health dashboards, proactively notifies affected customers, guides them through automated troubleshooting, and escalates unresolved issues to technicians with complete diagnostic context.

## Agents used

Gmail, Vision, Coding Agent

> "During our last major outage, the AI teammate handled 3,000 customer interactions simultaneously. Our human team could focus on actually fixing the network."
> — SVP of Network Operations, Telecom Provider

## Contact

- Request a demo: https://calendly.com/herculean-ai/introduction
- Sales: sales@herculean.ai
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