Network Issue Resolution
A regional telecom provider automated first-line network troubleshooting and customer communication during outages, reducing support call volume by 64%.
Auto-resolution rate
Average wait time
Fewer support calls
Annual support cost reduction
Representative scenario · figures illustrate typical results
The challenge
Network issues generated thousands of simultaneous support tickets. Technicians were overwhelmed triaging problems that were often resolved by basic troubleshooting steps, while customers waited on hold for 45+ minutes during peak outages.
The solution
Herculean AI's teammate monitors network health dashboards, proactively notifies affected customers, guides them through automated troubleshooting, and escalates unresolved issues to technicians with complete diagnostic context.
Agents used
During our last major outage, the AI teammate handled 3,000 customer interactions simultaneously. Our human team could focus on actually fixing the network.
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