Patient Communication Automation
A regional healthcare network automated appointment reminders, follow-up scheduling, and patient intake communications across 15 clinic locations.
Fewer missed appointments
Annual revenue recovered
Less admin phone time
Patient satisfaction score
Representative scenario · figures illustrate typical results
The challenge
With 15 clinic locations and 200+ daily appointments, the administrative staff spent 60% of their time on phone calls for scheduling, reminders, and follow-ups. No-show rates averaged 23%, costing the network an estimated $2.1M annually.
The solution
An AI teammate was deployed to manage the full patient communication lifecycle: sending personalised appointment reminders via email, handling rescheduling requests, coordinating follow-up care instructions, and managing intake forms before visits.
Agents used
Patient no-shows were our biggest revenue leak. The AI teammate handles communication better than our phone-based system ever did, and patients actually prefer it.
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