Claims Processing Automation
A property insurance carrier automated the claims intake, documentation gathering, and initial assessment process, reducing average processing time from 18 days to 3.2 days.
Processing time reduction
Documentation completion rate
Fewer customer follow-up calls
Claimant satisfaction score
Representative scenario · figures illustrate typical results
The challenge
Claims adjusters manually collected documentation from policyholders, verified coverage details, coordinated with contractors for estimates, and compiled assessment reports. The 18-day average processing time drove customer complaints and regulatory scrutiny.
The solution
Herculean AI's teammate handles initial claim intake, requests and organises documentation from policyholders, verifies policy coverage, coordinates contractor estimates, and prepares preliminary assessment reports for adjuster review.
Agents used
Our policyholders used to dread filing claims. Now they tell us the process is actually pleasant. That's a sentence I never thought I'd say in insurance.
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